FAQ's

Scheduling
Professional Levels
Standing Appointments
For Your Comfort
Accepted Payment Types
Gratuities
Cancellations, Changes, & Service Considerations
Children's Policy
Retail & Returns
Gift Cards

Scheduling

You may schedule your appointment over the phone by calling 614.418.5350 where a guest service representative will be pleased to make recommendations and/or suggestions and help schedule an appointment that is convenient for you. You may also schedule your appointment on our website.

Professional Levels

HAIR PROFESSIONAL LEVELS

Stylists:
Our Stylists have an Ohio cosmetology degree and have completed extensive training in all facets of hair care with our highly experienced training department and highly recognized industry educators. Our stylists have many opportunities to continue to grow in their careers through advanced education and giving back to the community.

Designers:
Our Designers have received approximately 12 to 18 months of experience at the stylist level and have fulfilled specified criteria in advanced education and training. Our professionals progress their careers through mentoring, training others and giving back to the community through charity events, fashion shows, and photo shoots.

Directors:
Our Directors have invested and grown within our company and have completed specified criteria in advanced education, training and specialized services. Our professionals progress their careers through mentoring, training others and giving back to the community through charity events, fashion shows, and photo shoots.

Senior Directors:
Our Senior Directors are a select group who have been an active participant in company events and have fulfilled specified criteria in advanced education, training and specialized services. Senior Directors are proven leaders in our salons and are top performing artists. Our Senior Directors average 12 years of experience and have had the opportunity to train throughout the U.S., Canada and Europe. Our professionals progress their careers through mentoring, training others and giving back to the community through charity events, fashion shows, and photo shoots.

 
NAIL PROFESSIONAL LEVELS

Nail Professionals:
Our Nail Professionals have received a cosmetology degree, Ohio License and have completed extensive training in all facets of nail care.

Master Nail Professionals:
Our Master Nail Professionals have completed specific criteria through our advanced education, training and specialized certifications. Our professionals progress their careers through mentoring, training others and giving back to the community through charity events, fashion shows, and photo shoots.

Senior Nail Professionals:
Our Senior Nail Professionals have completed the Master Nail Professional qualifications and have fulfilled specific criteria in advanced education and specialized services. A Senior Nail Professional is a top performer and is a leader in their salon. Our professionals progress their careers through mentoring, training others and giving back to the community through charity events, fashion shows, and photo shoots.

 
ESTHETICIAN LEVELS

Estheticians:
Our licensed estheticians have received a degree from an accredited school with an emphasis in esthetics. On-going training is also provided from our experienced training team and from external trainers and industry educators.

Master Estheticians:
Our Master Estheticians have grown within the company and are ready for the next step. These professionals have attained the above qualifications and have completed specific criteria in our advanced education, training and specialty services. Our professionals progress their careers through mentoring, training others and giving back to the community through charity events, fashion shows, and photo shoots.

Senior Estheticians:
Our Senior Estheticians have obtained the Master status and have completed our continuous advanced career education and training. These established professionals have an average of 12 years of in-house experience and have had the opportunity to train throughout the world. Our professionals progress their careers through mentoring, training others and giving back to the community through charity events, fashion shows, and photo shoots.

 
MASSAGE THERAPIST LEVELS

Massage Therapists:
Our Massage Therapists have a degree from a state accredited massage school. These professionals believe in the wellbeing of our guests and the power of massage. All Massage Therapists are licensed by the State of Ohio Medical Board.

Master Massage Therapists:
Our Master Massage Therapists have the above qualifications and have continued to grow and learn within our company through advanced education and specialized certifications. Our professionals progress their careers through mentoring, training others and giving back to the community through charity events.

Senior Massage Therapists:
Senior Massage Therapists lead our training team through advanced certifications and they participate in a variety of specialty service offerings. These established professionals have an average of 10 or more years of experience and expertise and have trained throughout the United States on various massage techniques and philosophies.

Standing Appointments

If you’d like to secure the day, time, and salon professional for recurring Charles Penzone visits, a guest service representative will gladly help schedule standing appointments at your preferred Charles Penzone location. Call 614.418.5350 or complete a standing appointment request card located in any of our salon locations.

For Your Comfort

All services include complementary beverages.

We ask that you disclose any medical conditions and/or prescription medications you are taking as some services may be contra-indicated.

For consideration of all guests, we request that mobile phones be turned off.

Please be assured that your safety is our ultimate goal. All salons, spa materials, and equipment have been professionally sanitized for each guest.

As a precaution, please do not wax or shave your legs 24-hours before receiving a pedicure and avoid tanning 24-48 hours before and after hair removal services.

To preserve the results of your pedicure service, please allow at least 1 hour for the nail lacquer to adequately dry. As a courtesy to our guests, disposable flip flops are available free of charge and can be worn after your service.

For your comfort, smoking is not permitted in any of the Charles Penzone Salons.

We request that you leave all jewelry and other valuables at home as Charles Penzone, Inc. is not responsible for lost or stolen items.

To protect your clothing, we ask that you wear a robe or smock that we provide.

For your convenience during spa services towels, robes, slippers, and lockers for personal items are provided. While we do provide spa sandals for you to wear, you are also welcome to bring your own if you wish.

Payment is accepted at the end of your visit at the guest service desk. We accept VISA, MasterCard, American Express, Discover, debit cards, or cash as forms of payment.

If a Charles Penzone gift card is your form of payment, we require that you bring your gift card with you and present it to the guest service representative upon checkout.

Electronic gift cards also require a picture ID when used for payment.

Accepted Payment Types

We accept the following payment types:
Visa, Master Card, American Express, Discover, Gift Cards & Cash

Personal and travelers checks are no longer accepted as a form of payment.
If this presents any inconvenience to you, please inform our management team so we can assist you.

Gratuities

Tipping is always left to your discretion. For your convenience, we offer personal tip envelopes. Please note that gift cards cannot be used for gratuity.

Cancellations, Changes, & Service Considerations

If you find yourself unable to keep an appointment, we require a minimum 24-hour notice, and a 48-hour notice for any package or multiple service change and/or cancellation.

Please note the length of service sessions listed are approximations and may vary.

We unfortunately cannot guarantee physical service placement. However, we will make every effort to accommodate your request when you arrive for your appointment.

Children's Policy

We welcome children of ages to enjoy appointments in our salons at all times.

For safety purposes, children under the age of 10, without an appointment, must remain in our lobby and be accompanied by an adult at all times.

Thank you for understanding as the safety of our young guests is a primary concern.

Retail & Returns

The Charles Penzone Salons is dedicated to offering the finest hair, skin, and nail care products in the industry. Should you not be 100% satisfied with your purchase, retail products may be returned with a receipt within 14 days of purchase. Refunds are issued in the same manner as the original purchase (including gift cards), except for cash sales. No cash or check purchase refunds will be made at the salon. All cash and check purchase refunds are processed via check mailed to guest. Even or like exchanges may be permitted at the discretion of the salon management. Gift cards are not refundable.

Gift Cards

Gift cards from The Charles Penzone Salons make the perfect gift for any occasion! Gift cards are available in any increment. Gift cards can be purchased in any salon location, over the phone, or online.

Please note that gift cards cannot be used for gratuity. Gift cards may not be redeemed the same day as purchased.

 

Online gift card purchases can be received in two ways:

Electronically. Electronic gift cards are sent to you, or the gift card recipient, immediately via email with a link to a PDF that can be printed and used without delay.

By Standard U.S. Mail. Gift cards will be sent to the billing address or recipient address, depending on your preference. Gift cards will be packaged in traditional Charles Penzone gift card packaging and will include a service menu. Please note that delivery is 7-10 days.

An Electronic Gift Card is a gift card that is emailed to you or your recipient immediately after completion of the purchase. After receipt of the email, the recipient can click on the PDF attachment, print or save the file, and redeem at any of The Charles Penzone Salons.

Charles Penzone Electronic Gift Cards are non-transferable. Recipients must provide photo identification that matches the name on the Electronic Gift Card.

A legible copy of the Electronic Gift Card and proper photo identification must be presented at time of payment.

Electronic Gift Card which are illegible, copied, or modified in any way will be considered null and void.

Charles Penzone, Inc. is not responsible for the proper functionality of PC or MAC hardware, software or e-mail. Technical problems with Electronic Gift Cards must be received by Charles Penzone, Inc. within three days of purchase.

Charles Penzone gift cards are redeemable for retail products and/or services up to the balance available. Your gift card must be presented at the time of payment. Gift cards are non-refundable and not redeemable for cash or credit. Gift cards cannot be duplicated if lost, stolen, or damaged.

For gift card balances and expiration date inquiries, please visit the gift card section of charlespenzone.com.