Charles Penzone Web Booking FAQ
Since our system is new, everyone (even us!) has to create a new online account. Simply use the email address you have with us on file and create a NEW password to log-in. Click HERE for step-by-step instructions.

One thing to note, please understand that your past and future appointment history will not be listed here at first. Once you've had a couple visits with us, you'll start seeing information saved here. And, if you'd like information about your past or future visits with us, please reach out - we'd be happy to provide that for you.

We understand that the new platform is different from our old one and may take some getting used to. Thanks for being one of our GRAND guests and for bearing with us during this change - we really think you're going to like it.

If you have any questions, please give us a call. 614.418.5350


What if I need to reschedule or cancel an appointment?
If you find yourself unable to keep an appointment, we require a minimum 24-hour notice, and a 48-hour notice for any package or multiple service change and/or cancellation. If you need to reschedule or cancel an existing appointment, please call 614.418.5350.